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| Motorhome
Rental in Canada: Terms and Conditions |
| Before Departure Before departure, time will be spent to acquaint the Renter with the use and operation of the vehicle. This will cover all aspects necessary for the enjoyment of a Recreational Vehicle. If required, a test drive will also be given. Please allow 1-2 hours for instruction, paperwork and unpacking. All Models are equipped with: - Adjustable driver seat, power windows, power locks - AM/FM CD or Cassette Stereo - Automatic Transmission, Power Brakes - Cruise Control, Tilt & Power Steering - Air Suspension Assist (TC, C19/20 N/A) - In Dash Air - Roof Air Conditioner (TC, Van N/A) - Forced Air Furnace - Dual Batteries, 110 Volt Converter - Flush Toilet - Shower (inside & outside) - Holding Tank, Fresh Water Tank, Sink, Stove, Refrigerator - Microwave Oven - Oven (Van Conversion N/A) Insurance Collision and public liability insurance ($5 million) is provided free of charge with $3000 deductible per occurrence (column 1). The deductible may be reduced with the purchase of VIP (Vacation Interruption Protection) at $20 per day (column 2). VIP also covers incurred expenses of up to the daily rate with 0 km paid by the Renter, in the event of a mechanical breakdown requiring vehicle to be in for repairs for more than 12 hours. Radio, air conditioning, fridge and cruise control are not considered to be mechanical breakdowns. A limit of $1500 per trip applies. Customer must present all receipts for refund of expenses. SECURITY DEPOSIT ON SIGNED BLANK CREDIT CARD IMPRINT if VIP is purchased. Standard insurance: Deposits of $l500 will be processed. Security Deposits are refundable upon vehicle check-in if it has been returned: On time, undamaged, clean, equipment complete, holding tanks empty and fuel tank(s) full. Deposits given by charged credit card will be refunded by same. Customer's Responsibility Following losses not covered if damages caused by: - Failure to maintain all fluid levels - Failure to use specified fuel - Operation by anyone under 21 years of age or not licensed - Driving if under the influence of alcohol or drugs - Deliberate or wilful damage by renter or guests - Travel in restricted areas - Freezing of the vehicle's systems - More passengers than the available seat belts Damage to Vehicle - Customer's Responsibility In the event of loss or damage to vehicle while on rental, whether or not due to the fault of the rental customer, the customer's responsibility for direct and accidental loss or damage to the vehicle is limited to a maximum of $3000 per occurrence. There is no limit, however, if vehicle incurs loss or damage as listed under "Customer's Responsibility". Aventure Voyages is not responsible for hotel charges, car rental or any other incidental or consequential cost in the event of a breakdown. (See insurance for refunds under VIP breakdown coverage) Any case of accident, damage to vehicle, vandalism, fire or theft, must be reported to Aventure Voyages! Reservations To reserve a vehicle we require a $300 deposit. Final payment is due 30 days prior to date of pick up. Payments can be made in cash, bank draft, money order or wire transfer. Payments can also be made by credit card through PayPal (see http://www.paypal.com). At the time of rental any additional items, security deposit, taxes and insurance premiums must be paid. Pick up and Return No Sunday or Statutory Holiday pick ups or returns. Rental pick up 09 am - 03 pm Rental returns must take place between 09 am - 10 am on the final day. No pick ups or returns will be accepted after 3 pm. Note: late vehicle pick up (between 03pm and 06pm) is possible at an extra $120 charge. Calgary: vehicle pick up possible on Sundays and statutory holidays at an extra $120 charge. Availability We reserve the right to substitute a vehicle equivalent or larger at no extra cost to the customer. Renter's Responsibility The Renter is responsible for all traffic violations and parking tickets. The Renter is responsible for checking oil and other fluids at every refueling. Oil and coolant refills and authorized repairs will be reimbursed at check-in upon presentation of receipts and any replaced parts. The Renter will be held responsible for any damage due to negligence in operation and/or regular maintenance of the vehicle. Fuel Information Gasoline or Diesel costs are the Renter's responsibility. No claim is made as to fuel consumption. Fuel tanks are full before departure and must be returned full. Language Our personnel speaks English, German, French and Italian. Cleaning We are very proud of the condition we keep our vehicles in (only non-smoking units). To avoid extra charges, please return vehicle clean inside and outside. $25 will be charged if holding tanks are not returned empty. $100 cleaning deposit is processed at time of rental and refunded upon return of clean unit. No Animals Allowed; NO SMOKING Minimum Rental & Early Returns 1 week minimum rental 2 weeks minimum on one-way rentals 3 weeks minimum on northern rentals No refunds for early returns Driver Requirements All drivers must be at least 21 years of age and have a valid driver's licence. Maximum age 75 years old. For drivers under 25 years of age, VIP insurance is mandatory. Travel Restrictions No vehicles allowed on Dempster Hwy No vehicles allowed on Alaska or Cassiar Hwy unless northern rental surcharge has been paid. No trips into Mexico, North West Territories, to Inuvik or into Death Valley. No travel on gravel, dirt or logging roads. Any repairs or damages resulting from travel in restricted areas without authorization are the renter's responsibility and insurance coverage is void. Northern Rentals A surcharge of $300 applies to rentals traveling north of Fort St. John on the Alaska Highway, Cassiar Highway, Yukon and Alaska. (Dempster Highway, Highway 20 & North West Territories are not allowed.) Northern use must be specified and confirmed at time of reservation. We allow northern rentals with TC, C19/20, C21/23 and C24/25 motorhomes. Insurance: VIP at $18 per day is available which will reduce the collision deductible. Delays caused by mechanical breakdowns are not covered for northern rentals. Storage Free storage of luggage and airline tickets is available. All storage is at Renter's risk. Cancellation Charges - Date changes (depending on availability): first change is free, $50 for any other date changes - No refund in cancellation occurs less than 4 days prior to rental - Up to 30 days prior to rental: $300 $ charge + 7% of grand total will be charged - Between 16 and 30 days prior to rental: 60% of grand total will be charged - Between 15 and 4 days prior to rental: 75% of grand total will be charged - One Ways are non refundable. Drop-off fees payable in full on any cancellation. - No show: no refund. |
